1. Home
  2. /
  3. Customer Support, Sales, and Orders

Order FAQs

Can I get assistance placing an order?

Sure, we are happy to help.  Email csr@activatelearning.com or call 888-698-8463.

Do you have an online store?

Yes, you may place orders via our e-Store.

Are there shipping and handling fees?

All orders are subject to a 12% shipping and handling charge depending upon order classification. State and local taxes will be added where they apply. If you use your shipping carrier, a handling charge will still be applied. Prices are slightly higher in Canada. To ensure prompt delivery of your order, we suggest that you place orders as early as possible. Please be advised that kit orders may take up to 4–6 weeks to process. It is suggested that you request rush shipment ONLY when essential. Rush shipments are subject to an additional shipping charge. The company reserves the right to institute a finance charge within legal guidelines for any or all product lines. Please Note: Additional shipping costs are applied for Alaska, Hawaii, and international orders.

If you choose to use your own carrier there will be a 6% handling fee.

How can I obtain a copy of my invoice?

You may obtain a copy of your invoice by reaching out directly to our Accounting Department.

How can I find the status of my shipment?

Please use our Contact Support Form and provide your order number and district name.  A member of our fulfillment team will update you with the shipping status of your order.