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Unable to Create New Assignments

Issue

Typically, the assign work window hangs or fails to close after submission. No assignment is created in Activate Learning or in the LMS (where the LMS is integrated.

Cause

There are three known cases that lead to an assignment submission error:

  • The assignment was created with the display date being later than the assignment due date.
  • A class previously imported from the LMS has been changed or removed in the LMS.
  • For our integration with Google Classroom, there's a login token that has expired.

Solution

For each cause, the solutions are:

  • Display dates for an assignment must be on or before the due date.
  • Resync your classes and rosters with your LMS.
  • Log out of ALDP and Google. Then log back into ALDP. When asked to choose an account, select the "Use a different" account option. You will be using your normal Google account, but this method renews the expired token.
    use a different account